I've got a dcm that is pushing pick-up. I close at 5:30 and 2 times this past week she's picked up at like 5:35.
How do you handle this? I made the mistake of saying, "Oh, it's fine" when she apologizes. But it is definitely NOT fine. I have a policy in my handbook that pick-ups must be done PRIOR to closing time and that repeated late pick-ups are grounds for termination.
I will not allow it again. Do you send a text when it's getting close to closing time? I'm really bad at face to face confrontation, so I prefer messages of some sort.
How do you handle this? I made the mistake of saying, "Oh, it's fine" when she apologizes. But it is definitely NOT fine. I have a policy in my handbook that pick-ups must be done PRIOR to closing time and that repeated late pick-ups are grounds for termination.
I will not allow it again. Do you send a text when it's getting close to closing time? I'm really bad at face to face confrontation, so I prefer messages of some sort.
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