Hello,
Im new here so I hope this is the right place for my question and hope I can get some advise on my situation.
So, I have a 23 month old and enrolled her in daycare on the 1st of August. The place was referred to us by a friend and we checked out the place and it seemed OK. So we paid for the month of August. On the 4th day she had a cut/scratch on her arm, looks like she fell on something. But that day when my wife came to pick her up, there was no mention of her injury. We found out once we got home when our daughter kept saying "owee" and lifting up her arm. When we saw the wound there was no band aid or medicine. So we called them and asked what happened. And they replied "oh, she fell and we forgot to tell you. We don't know exactly how she got injured but we noticed it when the kids were coming in from play time." I then asked her how come you didn't put a band aid on her? she replied saying I thought she would cry and didn't want to upset her.
OK, the way she answered me was quit unpleasant. But me and my wife decided yea kids get hurt if this happens again were going to take our child somewhere else.
Now 4 days later the school calls and asks us to pick up our child at 1pm. The daycare operating hours 8:30AM to 6:30PM. We asked her if there's any problem? She says no but everyone's taking a nap and your child wont sleep. So it might be better to pick her up.
So I was kind of speechless and told her OK, I will come and pick her up.
Now my wife and I decided this is the last straw and we pulled her out of this school.
I'm just wondering do we have any rights to request for partial refund on our deposit(aug1-11th)?
I'm just dumbfounded, that they would call me to pickup our child just because shes not sleeping. Is this normal for daycare's to do this? I mean I had to get out of work early just because of this.
Sorry for the long rant. Just a little frustrated at the whole situation.
But on a good note we found a better more professional and better structured school.
Any advise will be much appreciated.
Also, there was no contract or agreement letter, we just wrote down our contact information and health issues with our child.
Im new here so I hope this is the right place for my question and hope I can get some advise on my situation.
So, I have a 23 month old and enrolled her in daycare on the 1st of August. The place was referred to us by a friend and we checked out the place and it seemed OK. So we paid for the month of August. On the 4th day she had a cut/scratch on her arm, looks like she fell on something. But that day when my wife came to pick her up, there was no mention of her injury. We found out once we got home when our daughter kept saying "owee" and lifting up her arm. When we saw the wound there was no band aid or medicine. So we called them and asked what happened. And they replied "oh, she fell and we forgot to tell you. We don't know exactly how she got injured but we noticed it when the kids were coming in from play time." I then asked her how come you didn't put a band aid on her? she replied saying I thought she would cry and didn't want to upset her.
OK, the way she answered me was quit unpleasant. But me and my wife decided yea kids get hurt if this happens again were going to take our child somewhere else.
Now 4 days later the school calls and asks us to pick up our child at 1pm. The daycare operating hours 8:30AM to 6:30PM. We asked her if there's any problem? She says no but everyone's taking a nap and your child wont sleep. So it might be better to pick her up.
So I was kind of speechless and told her OK, I will come and pick her up.
Now my wife and I decided this is the last straw and we pulled her out of this school.
I'm just wondering do we have any rights to request for partial refund on our deposit(aug1-11th)?
I'm just dumbfounded, that they would call me to pickup our child just because shes not sleeping. Is this normal for daycare's to do this? I mean I had to get out of work early just because of this.
Sorry for the long rant. Just a little frustrated at the whole situation.
But on a good note we found a better more professional and better structured school.
Any advise will be much appreciated.
Also, there was no contract or agreement letter, we just wrote down our contact information and health issues with our child.
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