I closed a couple hours early on Friday. I gave the option that if picking up early doesn't work for them, they could use a backup for the day and I wouldn't bill them.
Everyone still planned to come and just planned on picking up early.
Well, that same week my entire group got sick. I ended up only having 1 child on Friday. I still planned to bill everyone for that day since I planned on them attending. It was only because their children were sick and couldn't attend is why they were absent.
Would you do the same thing? I'm worried a parent may question it and I need to have a prepared response.
Everyone still planned to come and just planned on picking up early.
Well, that same week my entire group got sick. I ended up only having 1 child on Friday. I still planned to bill everyone for that day since I planned on them attending. It was only because their children were sick and couldn't attend is why they were absent.
Would you do the same thing? I'm worried a parent may question it and I need to have a prepared response.
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