I had a full-time client who recently switched to drop in care because of financial reasons and they booked their first day of drop in care for today about a week ago and then they messaged me over the weekend saying that their child was throwing up and sick all weekend and they wanted to know if they could either bring her today or reschedule their drop-in care for a different day. This family has tried to push policies numerous times before brought medication once it was over the counter when that's a No-No in my program, another such things.
My policy states that if they cancel with less than 24 hours notice that they lose the day so to speak but if they cancel with more than 24 hours notice that they can use their dropping day for a different day within 90 days. They gave less than 24 hours notice but I kind of feel bad.
Advice?
My policy states that if they cancel with less than 24 hours notice that they lose the day so to speak but if they cancel with more than 24 hours notice that they can use their dropping day for a different day within 90 days. They gave less than 24 hours notice but I kind of feel bad.
Advice?
Comment