DCM hours changed but we did not change anything because DCD could be picked up but then DCD was placed on 10 hours and she was 37 minutes late due to him still being at work. So they asked for increased hours. I was not happy but I increased their rates using Nanny adjustable rate schedule, hoping the increase would be temporary.
They paid for the long hours for the week of Christmas. But then DCM emails me just before Christmas and says that DCD just got laid off. --- My first thought, not my problem. They are due to return on the 27th.
The night of the 26th I prep everything just to open for them. At 6:30 AM DCM text to say that the kids are sick and she hopes I got her email. Adding that the kids were not coming either way.
(Her email said something like "DCD got laid off, we need to talk about this", nothing about them not coming until he went back to work)
Payment was also due on the 27th, I waited and she never paid, so I sent her an email responds with, she has three options, one pay as regular, two pay a 'weekly' holding fee or term. They choose the holding fee and sent the money.
Here is my trouble I did not say 'weekly' in my email but I did say per policy and reference the policy page, in their brand new copy of their handbook. This Thursday, came and went and no holding fee, so now they are past due. I do not normally remind people but I will send a text if they have not paid by nap time.
When they paid, the gave me a poor me, we are struggling right now because unemployment check won't start until xx date. --- ugh, not my problem.
Anyways, there was 2x that they were late in December. They did not pay the holding fee on the 3rd, I have not sent a reminder either. Plus the long hours (10.75 a day)
After the announcement of the new hours and dcm being late, I started advertising and reaching out to my waitlist. I had a tour on the 3rd with a family that wants to start at the end of the month. I have sent them the paperwork and started the enrollment process but it is not complete.
However ........
I have excepted a holding fee from my current dcf when I was working on replacing them.
Sooooo how do I term? Do I call them out for not paying the second-week holding fee? Do I refund the 1st holding fee? Do I give them a 2-week notice? (there are 3 weeks until the new family needs to start) What do I do if dcd goes back to work during notice? How do I say goodbye? (it is not working out, come get your stuff)
Please help, please.
They paid for the long hours for the week of Christmas. But then DCM emails me just before Christmas and says that DCD just got laid off. --- My first thought, not my problem. They are due to return on the 27th.
The night of the 26th I prep everything just to open for them. At 6:30 AM DCM text to say that the kids are sick and she hopes I got her email. Adding that the kids were not coming either way.
(Her email said something like "DCD got laid off, we need to talk about this", nothing about them not coming until he went back to work)
Payment was also due on the 27th, I waited and she never paid, so I sent her an email responds with, she has three options, one pay as regular, two pay a 'weekly' holding fee or term. They choose the holding fee and sent the money.
Here is my trouble I did not say 'weekly' in my email but I did say per policy and reference the policy page, in their brand new copy of their handbook. This Thursday, came and went and no holding fee, so now they are past due. I do not normally remind people but I will send a text if they have not paid by nap time.
When they paid, the gave me a poor me, we are struggling right now because unemployment check won't start until xx date. --- ugh, not my problem.
Anyways, there was 2x that they were late in December. They did not pay the holding fee on the 3rd, I have not sent a reminder either. Plus the long hours (10.75 a day)
After the announcement of the new hours and dcm being late, I started advertising and reaching out to my waitlist. I had a tour on the 3rd with a family that wants to start at the end of the month. I have sent them the paperwork and started the enrollment process but it is not complete.
However ........
I have excepted a holding fee from my current dcf when I was working on replacing them.
Sooooo how do I term? Do I call them out for not paying the second-week holding fee? Do I refund the 1st holding fee? Do I give them a 2-week notice? (there are 3 weeks until the new family needs to start) What do I do if dcd goes back to work during notice? How do I say goodbye? (it is not working out, come get your stuff)
Please help, please.
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