We currently have a 4 1/2 yr old little girl, who has been with us for about 2 1/2 years. Due to kiddo's aging out, she is currently our only kid.
Our late pick-up fee is $1 per minute, and our late payment fee is $10/day
Mom just signed a new contract, so I know she at least SHOULD have read over it (though those fees haven't changed)
So occasionally (maybe 10 times in the last 2 1/2 years) she has picked up late. She has paid the fee about half the time. (Other times were a minute or two and I stupidly let it slide)
Previously, our rule about payment was that it needed to be made before care (so Friday or Monday was "ok", though I hated this because I sometimes needed payment before the weekend)
In our new contract EVERYONE pays on Friday, no matter what. She signed the contract, and I actually went over it with her again and showed her that part specifically.
So anyway, today her payment was due. She did not pay, as she was in a hurry. I didn't even think about it until about an hour ago when I went to pay my rent and realized I don't have enough in there due to not having her payment.
I think she has gotten to comfortable with us, being that her daughter is the only one. Almost like she thinks we're her Nanny (we're an early learning program and are actually having her daughter for kindergarten this year) School starts Tuesday, and we are hoping with more kids this will no longer be an issue...
The problem I'm having, is well... my backbone... I want to message her and let her know that she did not pay, and to remember a $40 late fee on Tuesday with her payment. The thing is I KNOW she will throw a fit about it. Plus we told parents we only communicate through brightwheel (no longer through personal text message) and I don't believe she has it installed...
Ugh... If anyone has a spare backbone laying around let me know!
Our late pick-up fee is $1 per minute, and our late payment fee is $10/day
Mom just signed a new contract, so I know she at least SHOULD have read over it (though those fees haven't changed)
So occasionally (maybe 10 times in the last 2 1/2 years) she has picked up late. She has paid the fee about half the time. (Other times were a minute or two and I stupidly let it slide)
Previously, our rule about payment was that it needed to be made before care (so Friday or Monday was "ok", though I hated this because I sometimes needed payment before the weekend)
In our new contract EVERYONE pays on Friday, no matter what. She signed the contract, and I actually went over it with her again and showed her that part specifically.
So anyway, today her payment was due. She did not pay, as she was in a hurry. I didn't even think about it until about an hour ago when I went to pay my rent and realized I don't have enough in there due to not having her payment.
I think she has gotten to comfortable with us, being that her daughter is the only one. Almost like she thinks we're her Nanny (we're an early learning program and are actually having her daughter for kindergarten this year) School starts Tuesday, and we are hoping with more kids this will no longer be an issue...
The problem I'm having, is well... my backbone... I want to message her and let her know that she did not pay, and to remember a $40 late fee on Tuesday with her payment. The thing is I KNOW she will throw a fit about it. Plus we told parents we only communicate through brightwheel (no longer through personal text message) and I don't believe she has it installed...
Ugh... If anyone has a spare backbone laying around let me know!
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