So, the dcm that has been turning my life upside down has stopped. I received 8 emails from her, multiple texts, and this Facebook review was posted.
"When I first started my daughter here I was somewhat iffy, I came for a tour and the provider barely said a word to myself or my friend that came along. Regardless I ended up enrolling my daughter and even going into the first day the provider still barely talked to me, no encouraging words, and id have to ask all the questions to get ANY amount of information from her about my child, although yes its the parents job to ask questions i feel the provider should be offering up things such as how my child's day wen't etc. Things seemed to get better going down the road at least with the communication and acknowledgement. Many times at pick up or drop off id see the provider sitting in a chair just staring at the children or even on her phone, being that I'm a teacher myself I know one of the components of being a high quality childcare is teacher and child interactions.
I also noticed that she talked about other family's to others "gossip" and that is so unprofessional, things are to be kept confidential when you are a provider or even in any field! Tuesday my daughter got sick at school as I was at work. I work as a preschool teacher as well and am not able to have my phone in my room for liability and safety reasons. ***** had called my phone and texted once to let me know but I did not get the message until my break time. She could have easily looked up my work number and got ahold of me right away! Instead she called her employees who were not at work yet and told them I was ignoring her and had one of them call me on my work phone. As soon as i got the call i texted ***** back to see what was going on, and then proceeded to make arrangements to leave work ASAP. Meanwhile as I'm making arrangements ***** is texting me and telling me things like you need to figure this out and get her, etc. Im sorry but I'm a teacher I can not just walk out especially with kids in my room, it takes some time to make arrangements. Upon arriving at 10 something **** greets me with comments such as how much my child three up, and all the spots on her floor she hit, and how shes glad she didn't have rugs down etc. She showed not one ounce of consideration or worry about my daughter just her floors. To top is off i hear later that day that my daughter was screaming for her other teacher and ***** would not allow that other teacher to comfort my child instead she sent that teacher outside. I decided to pull my daughter early because of this and due to my schedule change so Wednesday was my daughters last day. When I showed up to pick my daughter up ***** did not say a word or even make eye contact until I asked her a question. Then as we are leaving I said Thank you for everything, and she goes "yeah sure." Thats it not even a goodbye to my child who she'd been with for months! Her last petty move was deleting and blocking me from a group she created called High Quality Childcare in San Joaquin county. I have been posting on it and was communicating with a few people, I tried to get on this morning and it sent me an alert saying I had been blocked from viewing the page. Thinking oh maybe she deleted the group since shes moving I went on through another account to find that the group is still there! Im sorry but these are NOT actions of a High Quality childcare provider! I am not happy."
One of my other clients was there for most of the time her child was there on the day she was ill. To address her "concerns.": Her daughter is deathly afraid of steam cleaners and vaccuum and I had to clean up vomit multiple times while waiting for her. Her daughter kept yelling, "turn it off" and I kept responding, "it's okay." I couldn't comfort the child as I had to remove the vomit from the floor.
She makes a conflicting statement that I barely talk to her and that I gossip. I never gave personal information about other families. This mom texted me, sometimes daily. The child is two. I only give daily updates to parents of infants, I responded to all of her texts, (even after hours) and the parent declined to attend a parent teacher conference.
Admitted, I may have had my phone out more the last month. We have been in the process of buying a house and moving. Lots of the loan docs are time sensitive and I have been multi tasking. Up until then I had been involved in her weekly (sometimes 2-3x's weekly) therapy, which dcm didn't have time for, and the whole nine yards.
I did call my employee to contact her at work for three reasons. First, this dcm did not give me updated contact information when she changed jobs. Second, my employee was hired on at dcm's place of employment and knew the number. Third, I had 6 kids and was all by myself with a floor covered in vomit. I didn't have a lot of time to Google search the number and hunt her down.
My child care is enrolled in QRIS and we are a tier 5 here. Our teacher interactions have been assessed and rated stellar. Her child went from 15 words to 6 word sentences in 7 months. She posted a ton of pictures of her kid having fun at our family events and now she is throwing a tantrum because I removed her from a family childcare Facebook group for spamming ads for a childcare CENTER??
Anyway, my options are to respond to this nonsense or leave the review section off of Facebook altogether. Leaving the review section off also means I had to change the category to one that makes me harder to find when I reopen later. Her tantrum seems to have subsided so I know I risk reigniting the firestorm by posting any response to this.
My current clients that are hanging with me until the very end are offering to write their own reviews. I don't know. What do you all think? Would you respond? If so, how?
"When I first started my daughter here I was somewhat iffy, I came for a tour and the provider barely said a word to myself or my friend that came along. Regardless I ended up enrolling my daughter and even going into the first day the provider still barely talked to me, no encouraging words, and id have to ask all the questions to get ANY amount of information from her about my child, although yes its the parents job to ask questions i feel the provider should be offering up things such as how my child's day wen't etc. Things seemed to get better going down the road at least with the communication and acknowledgement. Many times at pick up or drop off id see the provider sitting in a chair just staring at the children or even on her phone, being that I'm a teacher myself I know one of the components of being a high quality childcare is teacher and child interactions.
I also noticed that she talked about other family's to others "gossip" and that is so unprofessional, things are to be kept confidential when you are a provider or even in any field! Tuesday my daughter got sick at school as I was at work. I work as a preschool teacher as well and am not able to have my phone in my room for liability and safety reasons. ***** had called my phone and texted once to let me know but I did not get the message until my break time. She could have easily looked up my work number and got ahold of me right away! Instead she called her employees who were not at work yet and told them I was ignoring her and had one of them call me on my work phone. As soon as i got the call i texted ***** back to see what was going on, and then proceeded to make arrangements to leave work ASAP. Meanwhile as I'm making arrangements ***** is texting me and telling me things like you need to figure this out and get her, etc. Im sorry but I'm a teacher I can not just walk out especially with kids in my room, it takes some time to make arrangements. Upon arriving at 10 something **** greets me with comments such as how much my child three up, and all the spots on her floor she hit, and how shes glad she didn't have rugs down etc. She showed not one ounce of consideration or worry about my daughter just her floors. To top is off i hear later that day that my daughter was screaming for her other teacher and ***** would not allow that other teacher to comfort my child instead she sent that teacher outside. I decided to pull my daughter early because of this and due to my schedule change so Wednesday was my daughters last day. When I showed up to pick my daughter up ***** did not say a word or even make eye contact until I asked her a question. Then as we are leaving I said Thank you for everything, and she goes "yeah sure." Thats it not even a goodbye to my child who she'd been with for months! Her last petty move was deleting and blocking me from a group she created called High Quality Childcare in San Joaquin county. I have been posting on it and was communicating with a few people, I tried to get on this morning and it sent me an alert saying I had been blocked from viewing the page. Thinking oh maybe she deleted the group since shes moving I went on through another account to find that the group is still there! Im sorry but these are NOT actions of a High Quality childcare provider! I am not happy."
One of my other clients was there for most of the time her child was there on the day she was ill. To address her "concerns.": Her daughter is deathly afraid of steam cleaners and vaccuum and I had to clean up vomit multiple times while waiting for her. Her daughter kept yelling, "turn it off" and I kept responding, "it's okay." I couldn't comfort the child as I had to remove the vomit from the floor.
She makes a conflicting statement that I barely talk to her and that I gossip. I never gave personal information about other families. This mom texted me, sometimes daily. The child is two. I only give daily updates to parents of infants, I responded to all of her texts, (even after hours) and the parent declined to attend a parent teacher conference.
Admitted, I may have had my phone out more the last month. We have been in the process of buying a house and moving. Lots of the loan docs are time sensitive and I have been multi tasking. Up until then I had been involved in her weekly (sometimes 2-3x's weekly) therapy, which dcm didn't have time for, and the whole nine yards.
I did call my employee to contact her at work for three reasons. First, this dcm did not give me updated contact information when she changed jobs. Second, my employee was hired on at dcm's place of employment and knew the number. Third, I had 6 kids and was all by myself with a floor covered in vomit. I didn't have a lot of time to Google search the number and hunt her down.
My child care is enrolled in QRIS and we are a tier 5 here. Our teacher interactions have been assessed and rated stellar. Her child went from 15 words to 6 word sentences in 7 months. She posted a ton of pictures of her kid having fun at our family events and now she is throwing a tantrum because I removed her from a family childcare Facebook group for spamming ads for a childcare CENTER??
Anyway, my options are to respond to this nonsense or leave the review section off of Facebook altogether. Leaving the review section off also means I had to change the category to one that makes me harder to find when I reopen later. Her tantrum seems to have subsided so I know I risk reigniting the firestorm by posting any response to this.
My current clients that are hanging with me until the very end are offering to write their own reviews. I don't know. What do you all think? Would you respond? If so, how?
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