Sorry....rant....
I have a mom who wanted before/after. I pretty much have stopped it cause it interferes with my day and because I don't charge a lot, it isn't worth the aggravation. They take more times and break more things and it just was not worth dealing with buses and headcounts etc. But this is one of my long time clients who just started kinder so I said ok. She asked and asked for my rules and tuition info and I gave it to her in Aug. She said nothing. I charge a flat low fee for before/after and then do add ons. So I explained what half day and full day add ons were. She accepted it. School started. Been coming for three months now. This week we have our first half day. She texts and says she wanted to pick up in the middle of naps. I told her no. He must either get picked up at the bus drop off time or wait until after naps. Not a new rule. No pick up during naps. Well....she texts me and says "Oh so I guess then there is no afterschool care then if I have to pay extra for half day? I figured if I picked up an hr after the bus drops off then its not more"........Now I explained all this in Aug. I put it in writing. She never once had a question. Now she wants to push her pick up time to middle of the day so I don't charge her. She is expected to be here till 5. I don't care if she picks up at 11am. If he comes in my house then I am charging. She doesn't get to 'shift' her hours to fit her needs. This is disruptive to my day. I have two buses dropping off in the beginning of naps (my daughters is the other). Now her husband wants to come and ring my bell in the middle of naps cause she wants to shift hours and pick up early so she doesn't have to pay extra?! It does not work that way and for the pennies I charge for before/after I NEVER EVER haggle cause 1. I make nothing major off them. 2. I don't care if she comes. She can go to the local school after care or a prek and pay a good $160+ and then still pay for add on things like holidays etc. I was so mad. I didn't even reply to her text message. I made a copy of my rules and info again and put it in his cubby. I am doing her a favor. It was clearly written out. Never in my info does it say you can change your days or times to please your needs. Do you know what my naptime would have been like with people coming and going as they please!? How about this....you can pay my low rates and he can stay. OR you can take a hike down the road cause it isn't worth it to me. WHY do people think it is ok to do whatever they please and then want to get pissy when you say no??
I have a mom who wanted before/after. I pretty much have stopped it cause it interferes with my day and because I don't charge a lot, it isn't worth the aggravation. They take more times and break more things and it just was not worth dealing with buses and headcounts etc. But this is one of my long time clients who just started kinder so I said ok. She asked and asked for my rules and tuition info and I gave it to her in Aug. She said nothing. I charge a flat low fee for before/after and then do add ons. So I explained what half day and full day add ons were. She accepted it. School started. Been coming for three months now. This week we have our first half day. She texts and says she wanted to pick up in the middle of naps. I told her no. He must either get picked up at the bus drop off time or wait until after naps. Not a new rule. No pick up during naps. Well....she texts me and says "Oh so I guess then there is no afterschool care then if I have to pay extra for half day? I figured if I picked up an hr after the bus drops off then its not more"........Now I explained all this in Aug. I put it in writing. She never once had a question. Now she wants to push her pick up time to middle of the day so I don't charge her. She is expected to be here till 5. I don't care if she picks up at 11am. If he comes in my house then I am charging. She doesn't get to 'shift' her hours to fit her needs. This is disruptive to my day. I have two buses dropping off in the beginning of naps (my daughters is the other). Now her husband wants to come and ring my bell in the middle of naps cause she wants to shift hours and pick up early so she doesn't have to pay extra?! It does not work that way and for the pennies I charge for before/after I NEVER EVER haggle cause 1. I make nothing major off them. 2. I don't care if she comes. She can go to the local school after care or a prek and pay a good $160+ and then still pay for add on things like holidays etc. I was so mad. I didn't even reply to her text message. I made a copy of my rules and info again and put it in his cubby. I am doing her a favor. It was clearly written out. Never in my info does it say you can change your days or times to please your needs. Do you know what my naptime would have been like with people coming and going as they please!? How about this....you can pay my low rates and he can stay. OR you can take a hike down the road cause it isn't worth it to me. WHY do people think it is ok to do whatever they please and then want to get pissy when you say no??
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