So, myself and several other parents pay our DCP in advance.
Lately, she's been calling off a little more, and last week was sick so all of us needed backup care. She ended up watching some kids the day she called off, since not all the parents received her message, but still. I get she was sick, however, it's like 3x per month!
So I haven't been thrilled with this.
YESTERDAY!
OMG
Myself and ALL the other school-ager daycare moms got a phone call from their schools (this person picks up and drops off kids as part of her program from multiple schools). One mom, NO one picks up the kids. The other moms, some weird guy, NOT on the kid's list is reported to try to pick up the kids on the dcp behalf! Of course none of the kids, to my knowledge, went with the man. The school did not release any of the children.
NO one can reach the DCP or her substitutes. When one of the DCM's went to pick up her child, she said a stranger was watching the kids that she'd never seen or heard of, and DCP was nowhere to be found, and no one could explain what was going on.
THIS MORNING:
Only a couple DCM's got a text stating that a month ago, the DCP broke her neck, and she was having neck pain and landed in the ER. She is home today. She said she would be taking the week off.
BUT,
Most of us do NOT want to bring our kids back after this. #1. SOMEONE should have contacted us or the schools to let us know she was going to the ER to give us opportunity to utilize backup care #2. SOMEONE should have let us know they had a backup that would pick up the kids, so we could have the opportunity to clear that and let the school allow for pickup #3. SOMEONE should have NOT left that other lady's children at the school and NO one called her except the school! #4 IF there was a sub, that we didn't know, someone should have told us! #5. SOMEONE should have texted or had someone phone on their behalf, that there was a problem. I am A VERY understanding parent, so is the other one (a former DCP herself), but I don't believe that this woman broke her neck a month ago. If this had happened, why wouldn't she have taken THAT time off, or told anyone til today? WTH??
We are all now wondering:
1. Do we have the right to report to CPS the fact she failed to pick up 3 children, and also failed to pick up the other kids, and instead sent an unknown person in her place? 2. Do we have the right to request a refund since she has been out of contact with most of us just 2 parents got the text and one parent replied to all, and so that's how we got into contact w/ each other and found out that NONE of the kids from any of the schools were properly picked up, and clearly has decided to cease care without notice? 3. How would you go about it. 2 parents want to go knock on the door and request the refund later today and if she refuses, we may need to all go to court.
I and the other moms are so P*ED off that she was this irresponsible. We get if an emergency happens, things need to be changed, but NO one to communicate? She has a son and daughter that easily could have called the parents on the list. Heck, her SUB could have too!
Lately, she's been calling off a little more, and last week was sick so all of us needed backup care. She ended up watching some kids the day she called off, since not all the parents received her message, but still. I get she was sick, however, it's like 3x per month!
So I haven't been thrilled with this.
YESTERDAY!
OMG
Myself and ALL the other school-ager daycare moms got a phone call from their schools (this person picks up and drops off kids as part of her program from multiple schools). One mom, NO one picks up the kids. The other moms, some weird guy, NOT on the kid's list is reported to try to pick up the kids on the dcp behalf! Of course none of the kids, to my knowledge, went with the man. The school did not release any of the children.
NO one can reach the DCP or her substitutes. When one of the DCM's went to pick up her child, she said a stranger was watching the kids that she'd never seen or heard of, and DCP was nowhere to be found, and no one could explain what was going on.
THIS MORNING:
Only a couple DCM's got a text stating that a month ago, the DCP broke her neck, and she was having neck pain and landed in the ER. She is home today. She said she would be taking the week off.
BUT,
Most of us do NOT want to bring our kids back after this. #1. SOMEONE should have contacted us or the schools to let us know she was going to the ER to give us opportunity to utilize backup care #2. SOMEONE should have let us know they had a backup that would pick up the kids, so we could have the opportunity to clear that and let the school allow for pickup #3. SOMEONE should have NOT left that other lady's children at the school and NO one called her except the school! #4 IF there was a sub, that we didn't know, someone should have told us! #5. SOMEONE should have texted or had someone phone on their behalf, that there was a problem. I am A VERY understanding parent, so is the other one (a former DCP herself), but I don't believe that this woman broke her neck a month ago. If this had happened, why wouldn't she have taken THAT time off, or told anyone til today? WTH??
We are all now wondering:
1. Do we have the right to report to CPS the fact she failed to pick up 3 children, and also failed to pick up the other kids, and instead sent an unknown person in her place? 2. Do we have the right to request a refund since she has been out of contact with most of us just 2 parents got the text and one parent replied to all, and so that's how we got into contact w/ each other and found out that NONE of the kids from any of the schools were properly picked up, and clearly has decided to cease care without notice? 3. How would you go about it. 2 parents want to go knock on the door and request the refund later today and if she refuses, we may need to all go to court.
I and the other moms are so P*ED off that she was this irresponsible. We get if an emergency happens, things need to be changed, but NO one to communicate? She has a son and daughter that easily could have called the parents on the list. Heck, her SUB could have too!
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