I only require two weeks notice for termination - but most of my families pay a month in advance - I don't want to end up having to give a refund - does anyone have a policy in their handbook that addresses this or should I eliminate monthly payments and only accept up to two weeks of payments?
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Originally posted by EAP View PostI only require two weeks notice for termination - but most of my families pay a month in advance - I don't want to end up having to give a refund - does anyone have a policy in their handbook that addresses this or should I eliminate monthly payments and only accept up to two weeks of payments?
Either change your policy to include a NO REFUND policy or stop accepting a month of payment in advance ... whichever you want to do.
I personally would not feel right keeping any money that I had not earned other than my 2 week term notice period. Even if the client did not bring their child the 2 week term period allows me to not lose income during those 2 weeks while I look for a replacement client so that I feel is fair ... keeping an additional week or 2 of child care fees past the 2 week term period doesn't feel right to me especially if I won't be taking care of the child during that time.
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Originally posted by MarinaVanessa View PostIf your termination policy 2 weeks and a client pays a month in advance then gives you a 2 week term notice, then you are obligated to pay the remainder back.
Either change your policy to include a NO REFUND policy or stop accepting a month of payment in advance ... whichever you want to do.
I personally would not feel right keeping any money that I had not earned other than my 2 week term notice period. Even if the client did not bring their child the 2 week term period allows me to not lose income during those 2 weeks while I look for a replacement client so that I feel is fair ... keeping an additional week or 2 of child care fees passed the 2 week term period doesn't feel right to me especially if I won't be taking care of the child during that time.
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Originally posted by MarinaVanessa View PostIf your termination policy 2 weeks and a client pays a month in advance then gives you a 2 week term notice, then you are obligated to pay the remainder back.
Either change your policy to include a NO REFUND policy or stop accepting a month of payment in advance ... whichever you want to do.
I personally would not feel right keeping any money that I had not earned other than my 2 week term notice period. Even if the client did not bring their child the 2 week term period allows me to not lose income during those 2 weeks while I look for a replacement client so that I feel is fair ... keeping an additional week or 2 of child care fees passed the 2 week term period doesn't feel right to me especially if I won't be taking care of the child during that time.
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What is so bad about giving a refund of money that the deserve back? Perhaps it is a budgeting issue? I don't spend money that I haven't "earned" yet. What I mean by that is that I wouldn't spend all the money that they pay in advance, perhaps you should have a reserve for just in case situations.
To have savings is a good idea regardless of what you do for a living.
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Originally posted by daycaremum View PostWhat is so bad about giving a refund of money that the deserve back? Perhaps it is a budgetplace.ssue? I don't spend money that I haven't "earned" yet. What I mean by that is that I wouldn't spend all the money that they pay in advance, perhaps you should have a reserve for just in case situations.
To have savings is a good idea regardless of what you do for a living.
Just don't want to get into a back and forth with money and families and wanted to know what policies people have in place.
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I decided to only allow 2 weeks worth of payments starting in May. Thanks for the feedback -I already have a no refunds policy for deposits and lack of proper termination notice, I may add no refunds starting next year and that way people will stay through their last paid day.
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Originally posted by daycaremum View PostWhat is so bad about giving a refund of money that the deserve back? Perhaps it is a budgeting issue? I don't spend money that I haven't "earned" yet. What I mean by that is that I wouldn't spend all the money that they pay in advance, perhaps you should have a reserve for just in case situations.
To have savings is a good idea regardless of what you do for a living.MnMum married to DH 9 years
Mum to Girl 21, Girl 18, Boy 14.5, Boy 11
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Why do you only require two weeks notice? I know that's the norm here, but most providers here charge weekly.
I charge month to month, in advance. And as such, I require one full calandar months notice.
Edited: OK. I see where you said you had a bad situation once that caused you to change it to 2 weeks as opposed to a month. But, I would personally move it back to a month. If I term/a client terms and they misbehave or break policy even once during the month termination period, they are termed immediately. That might prevent any future situations if you go back to a month notice.
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