Maybe this has just been a terrible month for me and I need to put a sticker on my calander for 30 days from today to see if things start to get better. But it seems no matter which way I turn families are either breaking my policies, challenging my policies, pissed at me or terminating services.
Here's a list:
1. I handed out updated contracts on the 1st of this month with a proposal for rate increases. Dcf quoted, "they do not like my terms and penalties". They do not like that I charge late fee on picking up late, dropping off early or paying late. They do not like that I have a strict illness policy. They do not like that I get paid holidays. They are terming period and refuse to follow my rules from here on out.
2. Dcf pays me bi-weekly. My bi-weekly payments are to be two equally half payments for the month paid at two separate times in the month. This specific family pays me on the 1st and 15th. Mom decides she only wants to pay me 1/4 on the 1st and 3/4 on the 15th. When I told her no she can't do that she challenges my policies.
3. Dcf is suppose to pay me on the 15th but doesn't bring payment until the 18th. As per my contract they owe me $10.00/day in late fees. Dcf challenges me on late fees as they have never been late paying before.
4. Dcf is a sub teacher. Last school year she brought the children on Tuesday and Fridays every week. This school year she asked me for 3 days per week, I was not aware though that these 3 days would not be the same every week. One week its Monday, Wednesday, Friday the next Tuesday, Wednesday, Friday and yet the next Tuesday, Thursday, Friday. I inform dcm as of 2012 she has to pick 3 days each week that are the same. Dcm says no she can't do that because sometimes the school is closed on certain days so then she would need a different day that week. During the months that the school is closed for a week she will need to book those days on other days in the month. I tell mom no, mom challenges me further!!!
AHHHHHH!
What do I do? I am so frustrated. Right now I am standing behind my policies but I'm just so sick of all this bs!!!
Here's a list:
1. I handed out updated contracts on the 1st of this month with a proposal for rate increases. Dcf quoted, "they do not like my terms and penalties". They do not like that I charge late fee on picking up late, dropping off early or paying late. They do not like that I have a strict illness policy. They do not like that I get paid holidays. They are terming period and refuse to follow my rules from here on out.
2. Dcf pays me bi-weekly. My bi-weekly payments are to be two equally half payments for the month paid at two separate times in the month. This specific family pays me on the 1st and 15th. Mom decides she only wants to pay me 1/4 on the 1st and 3/4 on the 15th. When I told her no she can't do that she challenges my policies.
3. Dcf is suppose to pay me on the 15th but doesn't bring payment until the 18th. As per my contract they owe me $10.00/day in late fees. Dcf challenges me on late fees as they have never been late paying before.
4. Dcf is a sub teacher. Last school year she brought the children on Tuesday and Fridays every week. This school year she asked me for 3 days per week, I was not aware though that these 3 days would not be the same every week. One week its Monday, Wednesday, Friday the next Tuesday, Wednesday, Friday and yet the next Tuesday, Thursday, Friday. I inform dcm as of 2012 she has to pick 3 days each week that are the same. Dcm says no she can't do that because sometimes the school is closed on certain days so then she would need a different day that week. During the months that the school is closed for a week she will need to book those days on other days in the month. I tell mom no, mom challenges me further!!!
AHHHHHH!
What do I do? I am so frustrated. Right now I am standing behind my policies but I'm just so sick of all this bs!!!
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